We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns that are shipped back after the 14-day policy will be rejected and shipped back to the original dispatch address.
The cost of return shipment will be borne by the customer and should always be shipped back with an active tracking number. All returns need to be shipped back with UPS, DHL, or FedEx. Due to the long delivery time, we do not accept any local Postal Service.
Any returns that are due with customs charges will be covered by the buyer. Either by invoice or will be deducted from the original refund. To offer a faster refund we recommend selecting the option of the sender paying for all customs duties.
Any agreed refunds will be made by bank transfer or by PayPal within 5 business days of received and approved returns.
For defects and wrong shipped items, the buyer must contact Yves Javanni by email at email@example.com within 7 days. Such emails should include the order number and photographic evidence. In any such cases, Yves Javanni will provide a return label to you to have the defective/wrong item shipped back to us.
All returns must be in the perfect original condition as the original shipment, along with any original attachments such as tags, boxes, or dustbags. We have the right to refuse returns if the products have been worn or washed and with a used scent. For declined returns, the order will be shipped to the buyer and any additional shipping charges will be invoiced.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please send a message to us: firstname.lastname@example.org.